Growth Talks #13 - Intercom launches product tours & Basecamp's approach to customer service

#GrowthTalks Episode 13. In this episode we discuss: + Intercom launches product tours, a direct competitor to Appcues. + At Basecamp, everyone works at customer service for a day once every few weeks. Visit the podcast; SPOTIFY: https://open.spotify.com/show/3oRhBjx54ie8WvUcq5YLu0?si=iLr09JvFToujFo5jw10Qyg SPREAKER: https://www.spreaker.com/user/growthtalks SOUNDCLOUD https://soundcloud.com/user-166446281 iTunes PODCAST: https://podcasts.apple.com/pl/podcast/startup-tips-by-michal-sadowski/id1457818414?mt=2# ---------------------------------------------------------------------------------------------------------- Mick Griffin is a Chief Revenue Officer at Brand24. He has over 9 years of experience in building and maintaining business development strategies. Specializing in cross-border sales. He is a recognized keynote speaker who has spoken professionally in dozens of cities around the world. Michal Sadowski is a Founder & CEO at Brand24, a social listening tool used by thousands of customers across 86 countries. Mentor at Startup Weekend & Founder Institute. The author of "Social Media Revolution" bestselling book. Awarded with a "Best Co-Founder" prize in The Next Web Startup Awards. Web Summit Conference People's Stage winner. Find us here: Mick Griffin https://www.facebook.com/mick.griffin1 Michal Sadowski Facebook: http://facebook.com/michalsadowski Twitter: http://twitter.com/sadek Edited by Jan Bożek. Subtitles by Oskar Kuć.