Customer eXperience Executive Academy

Educating leaders who want to change the world as part of The Customer Service Revolution. Learn more: http://cxea.org The fastest growing C- level position in recent years is the CXE -- Customer eXperience Executive, also known as the CCO -- Chief Customer Officer, or the CXO (Chief Xperience Officer). While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remained a need for education to design and manage the Customer's experience. The CXE course outline has been designed to prepare leaders like you, from around the world, for a new level of leadership, to the benefit of both your career and your organization. This course enables you to assess the current state of service in an organization and work to build a culture within that delivers world-class experiences consistently. The CXE Academy provides comprehensive training and certification on all facets and responsibilities that fall under the Customer experience, while sharing best practices through high impact exchanges with like-minded professionals. As a student at The CXE Academy you will develop your ability to design and implement significant business change that impacts the Customer service delivered by your organization. The series of classes developed for The CXE Academy follows the trademarked X Commandments methodology created by John DiJulius and The DiJulius Group. As a participant, you will learn the importance of each aspect of this methodology, and how to implement and execute on each one. Learn more at http://cxea.org!