У вашего броузера проблема в совместимости с HTML5
STEP 1: MAKE SURE YOU ARE SIGNED INTO YOUR GOOGLE ACCOUNT FIRST
STEP 2: THEN OPEN THIS LINK IN ANOTHER TAB/WINDOW:
https://aboutme.google.com/u/0/?referer=gplus
STEP 3: FOLLOW THE INSTRUCTIONS IN THE REST OF THE VIDEO!
this video shows how to remove your profile picture from your google account so that it goes back to the default "letter" logo.
i also show how to delete your profile photos if you don't want them stored on google any longer