Hertz Uses Social Media For Customer Service

When you're a large brand and company, like Hertz it's no surprise that you have a complete suite of Social Media Profiles, but what may be surprising is how they use it. With the real time benefits of Social Media, Hertz has full time dedicated teams across the US and Europe dedicated to responding to customer service issues posted via social media. Ensuring that right at the moment of good or bad service a representative is there to capture that customer and work for a resolution. Is your business using Social Media for customer service?