GRA - Supply Chain Case Study: Establishing S&OP at Telstra – The journey to date

GRA Partner Luke Tomkin and Telstra’s Carlee McGowan co-presented on the topic 'Establishing S&OP at Telstra – The journey to date' at Strategy Execution via IBP in Melbourne. Their presentation covered: - The pillars of success: Organisational capability and organisational culture - How complexity and uncertainty were managed via the implementation approach - Challenges, learnings and outcomes 04:02 - Telstra's retail supply chain 19:06 - Make sure your KPIs relevant to stakeholders 19:24 - Pre-briefing Stakeholders 19:48 - Right reporting tools for scenario planning 20:21 - The importance of data 20:58 - What Telstra has achieved through S&OP in the last year. 28% reduction in retail working capital. Increase forecast accuracy by 20%. Improve forecast bias by 60% 23:23 - GRA Partner Luke Tomkin on S&OP Theory 25:20 - So, the answer is S&OP, right? 26:07 - What does building a house and implementing S&OP have in common? 27:09 - GRA's Supply Chain Excellence Framework 30:23 - Ways to tell you have solid S&OP foundations: Forecasts and supply plans re-calculate daily 30:38 - It is easy to articulate the costs of inventory 31:28 - My team understand the concepts of DRP, MRP and TPRP 32:02 - If service level targets change, safety stocks automatically update 32:35 - Report can by dynamically grouped and filtered 33:00 - Master data ownership is clearly defined 33:22 - There is a daily/weekly heartbeat that is synchronised across departments 33:56 - Assessing Foundation Maturity: Demand Planning, Inventory Planning, Supply Planning, Product Management, Merchandising Planning 35:42 - What we intially observed with Telstra's supply chain 36:49 - What GRA did to to improve Telstra's supply chain. - The event, Supply Chain Strategy Execution via IBP, is part of the Supply Chain Innovation Week to be held in Melbourne on 17-20 September 2018 Sign up to GRA’s monthly newsletter http://www.gra.net.au/subscribe Do you have a question for GRA? Please get in touch to see if we can help you with your Supply Chain Management Challenges and Opportunities http://www.gra.net.au/contact #supplychainmanagement #supplychainstrategy