Exposing the IP Relay Scam

This problem has become so widespread that operators can, and often are, spending 80 to 90 percent of their day making calls for the scammers while legitimate users sit in "queue" waiting for an operator who is tied up with a scammer making call after call scamming businesses. The operators have no option but to allow the call to go through due to the mandates set out by the FCC and the Americans With Disabilities Act. The FCC has been very clear. The government pays these relay companies a minimum of $1.30 a minute for each relay call, no matter the content, so it's very profitable for the companies to keep the scam calls coming in! The operator cannot make any judgment about the legitimacy/legality of any call for any reason. In short, the operators have to put any call through no matter what. The end result here is that the fraud has caused many businesses to stop accepting relay calls altogether. Some deaf people have a very hard time purchasing things over the phone. This problem needs exposure. The operator's hands are tied because warning a victim, or somehow attempting to stop the fraud during the call will result in immediate termination from the job and the threat of being sued by the relay company they work for. There is so very little information out there for people who have been scammed and for people who might be next in line. I feel that it's imperative that the general public learn about this problem.