Business Strategy: Kaplan & Norton's Balanced Scorecard

Learn more about the Balanced Scorecard here on the tutor2u website: https://www.tutor2u.net/business/reference?q=balanced+scorecard Kaplan and Norton's Balanced Scorecard approach encourages businesses to analyse and report performance based on four key perspectives - financial, customers, internal processes and organisational capacity. This short revision video from Tutor2u provides an overview of the Balanced Scorecard model and approach.